Thamara Hollanda

baloes_satisfacao_do_cliente_metricx

Métricas de CX

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

Os perigos de olhar apenas a satisfação dos seus clientes

26 de August de 2019

Métricas de CX

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

Variância: Como Melhorar a Padronização do seu Estabelecimento com Base na sua Métrica de CX

12 de August de 2019

customer-experience-livros-metricx-blog

Customer Experience

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

Customer Experience: Os Melhores Livros do Mercado – 2020

22 de July de 2019

cx-cs-metricx

Customer Experience

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

Customer Success e Customer Experience: Quais as Diferenças e Relações?

8 de July de 2019

nps-metricx-blog

Métricas de CX

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

NPS® – Principais Regras Para Medir o Seu Net Promoter Score®

22 de May de 2019

o-que-e-nps-metricx-blog

Métricas de CX

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

O Que é NPS®?

10 de May de 2019

conhecimento-do-cliente-customer-experience

Customer Experience

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

Conhecimento do Cliente em Customer Experience

17 de April de 2019

o-que-sao-silos-metricx-blog

Customer Experience

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

O Que São Silos e Como Eles Afetam a Experiência do Cliente?

10 de April de 2019

quali-quanti-metrix-questmanager

Métricas de CX

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

Pesquisa Qualitativa e Quantitativa. Quais as Diferenças Entre Elas?

3 de April de 2019