Thamara Hollanda

wowsummit-metricx

Customer Experience

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Wow Summit 2020 — Cupom de 10% de desconto no ingresso

30 de January de 2020

maxdiff

Métricas de CX

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Pesquisa MaxDiff – O que é?

22 de January de 2020

nps-bottom-up

Métricas de CX

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

NPS bottom-up e NPS top-down: o que é isso e quais as diferenças

8 de January de 2020

estrategia-cx-metricx

Customer Experience

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

10 Estatísticas Sobre Customer Experience em 2020

11 de November de 2019

customer-experience

Customer Experience

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Por que Customer Experience é importante em 20 argumentos

1 de October de 2019

amazon-prime

Customer Experience

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

A experiência e o NPS® da Amazon Prime

13 de September de 2019

toronto-cidade

Customer Experience

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

CX: Uber Inaugura Quiosque no Aeroporto de Toronto

5 de September de 2019

baloes_satisfacao_do_cliente_metricx

Métricas de CX

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Os perigos de olhar apenas a satisfação dos seus clientes

26 de August de 2019

Métricas de CX

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Variância: Como Melhorar a Padronização do seu Estabelecimento com Base na sua Métrica de CX

12 de August de 2019