Thamara Hollanda

maxdiff

Métricas de CX

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

Pesquisa MaxDiff – O que é?

22 de January de 2020

nps-bottom-up

Métricas de CX

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

NPS bottom-up e NPS top-down: o que é isso e quais as diferenças

8 de January de 2020

estrategia-cx-metricx

Customer Experience

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

10 Estatísticas Sobre Customer Experience em 2020

11 de November de 2019

customer-experience

Customer Experience

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

Por que Customer Experience é importante em 20 argumentos

1 de October de 2019

amazon-prime

Customer Experience

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

A experiência e o NPS® da Amazon Prime

13 de September de 2019

toronto-cidade

Customer Experience

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

CX: Uber Inaugura Quiosque no Aeroporto de Toronto

5 de September de 2019

baloes_satisfacao_do_cliente_metricx

Métricas de CX

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

Os perigos de olhar apenas a satisfação dos seus clientes

26 de August de 2019

Métricas de CX

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

Variância: Como Melhorar a Padronização do seu Estabelecimento com Base na sua Métrica de CX

12 de August de 2019

cx-cs-metricx

Customer Experience

<img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="128" height="128" alt="Thamara Hollanda" data-src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g" width="128" height="128" alt="Thamara Hollanda" class="avatar avatar-128 wp-user-avatar wp-user-avatar-128 photo avatar-default" />

Customer Success e Customer Experience: Quais as Diferenças e Relações?

8 de July de 2019