Thamara Hollanda

podcast-experiencia-do-cliente-portugues

Customer Experience

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Podcast sobre Customer Experience em português

2 de February de 2021

frases-experiencia-do-cliente

Customer Experience

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Frases Inspiradoras sobre Experiência do Cliente – Customer Experience

21 de January de 2021

wowsummit-metricx

Customer Experience

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Customer Success – Bootcamp CS

11 de January de 2021

metricas-kpi-customer-experience

Métricas de CX

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Métricas de Experiência do Cliente – As 3 métricas mais importantes de CX. NPS, CSAT e CES

23 de November de 2020

live-survey-pesquisa-por-video-qwst

Customer Experience

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

O que é Live Survey? – Pesquisa em Vídeo CX

1 de November de 2020

pesquisa-em-video-live-survey-metricx

Customer Experience

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Pesquisa em vídeo – 24 motivos para você medir a experiência do cliente em vídeo

11 de October de 2020

pesquisa-whatsapp

Customer Experience

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Pesquisa de Satisfação por WhatsApp

29 de September de 2020

voz-do-cliente-post-voc

Customer Experience

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Voz do Cliente – O Que é VoC? – Voice of Customer

14 de August de 2020

ian-golding-experiencia-do-cliente-

Entrevistas - Interviews

<img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' data-srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' height='128' width='128' loading='lazy' data-src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' class='avatar avatar-128 photo lazyload' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' /><noscript><img alt='Thamara Hollanda' src='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=128&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/354c8a6e837118c563f93933e08907f1?s=256&d=mm&r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy'/>

Uma Visão Sobre a Experiência do Cliente – Ian Golding – Entrevista

28 de June de 2020